Who Else Are You Going To Call

10/18/2021 (Permalink)

We have often run into scenarios where the public does not know exactly what we do here at SERVPRO of Manahawkin. We do not take it personal or are lead to believe our marketing efforts go unnoticed, because in just about ever service industry where multiped services are available, only one or two stick out. A perfect example is a customer that called in last week.  She said she had water damage in her garage that affected her HVAC system, the water was mitigated by the customer and the HVAC system was cleaned and repaired by a local competitor. Now some time has passed and she saw mold outside of her air vents, she called the vendor and they came back, wiped the mold spots and said everything should be ok.  That was not the case, mold has been appearing throughout the home on the vents.  The customer reached out to us for advise.  We suggested testing and as expected the results of elevated levels throughout the home. The customer said she had no idea we did Duct cleaning and that is why she used another company. She said if she knew we did that service she would of had used us.  Many companies claim to be the experts in remediation, our experience and knowledge makes us a leader in the industry. I tell customers, no matter what is wrong in your home or business, call us, and if we cant help you we will find you someone who can.